Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or messaging platforms.
• Provide accurate information about company services, accounts, and processes.
• Handle and resolve customer complaints in a timely and professional manner.
• Provide clear guidance on campaign mechanics, eligibility, and reward redemption processes.
• Handle complaints and escalate unresolved issues to relevant teams.
• Record and update customer interactions in the CRM system.
• Escalate complex issues to relevant internal departments.
• Ensure a high level of customer satisfaction and service quality.
• Maintain compliance with company policies and standard procedures.
• Identify recurring issues and provide feedback for process improvement.
• Prepare weekly and monthly customer support reports.

Required Skills & Experience

• 2–3 years of experience in customer service, call center, or customer support.
• Strong communication and problem-solving skills.
• Ability to handle consumer complaints professionally.
• Comfortable using CRM, ticketing systems, or support tools.
• Basic understanding of mobile apps, websites, and digital platforms.
• Experience supporting loyalty, rewards, e-commerce, fintech, or digital platforms.
• Experience handling large-scale promotional campaigns.
• Familiarity with FMCG consumer campaigns is an advantage.
• Positive attitude and customer-focused mindset.

ဆက်သွယ်လျှောက်ထားရန် – [email protected] (email) & 09 780006307 (Viber)