Key Responsibilities

1. Account Setup and Technical Configuration

• • Lead the end-to-end onboarding journey for retail merchants, ensuring their business accounts are configured correctly from day one.
  • Assist merchants in the proper setup, mapping, and validation of foundational shop data (inventory listings, pricing structures, and system settings).
  • Coordinate closely with internal teams to ensure all hardware or localized dependencies are ready prior to the merchant going live.

2. Merchant Training and Enablement

• • Deliver engaging, structured training sessions (both remote and on-site) to shop owners and their staff on core software features and data integrity best practices.
  • Educate merchants on how to navigate daily workflows, interpret reporting dashboards, and utilize standard support channels.
  • Tailor training delivery to accommodate varying levels of technical literacy among retail staff.

3. Adoption Tracking and Operational Hand-off

• • Monitor early-stage usage metrics during the critical first 30 days to identify accounts showing low adoption or operational friction.
  • Actively gather and document initial user feedback and setup roadblocks, organizing insights for Product Managers to minimize future onboarding friction.
  • Seamlessly transition fully trained, operational merchants over to the Product Support Team for ongoing Level 1 care.

4. Process Optimization and Documentation

• • Help create, refine, and update merchant-facing onboarding resources, localized “how-to” videos, and quick-start checklists.
  • Maintain clean status logs within internal project management tools to ensure full visibility into the deployment pipeline for the Operation Manager.

Required Qualifications

• 2+ years of experience in a customer-facing implementation, onboarding, account management, or training role, ideally within a software/SaaS environment.
• Proven ability to explain complex software features or data setups in simple, relatable terms to business owners.
• Exceptional communication, empathy, and relationship-building skills.
• Strong organizational skills with a track record of managing multiple client deployments simultaneously.
• Comfortable traveling locally for on-site merchant training sessions when necessary.

Preferred Qualifications

• Direct experience working with Retailers, Merchants, or POS systems in Myanmar.
• Familiarity with project tracking or CRM tools to monitor customer implementation milestones.

“Contact for application: Email: [email protected] or Viber: 09 780006307”