Require Job Design / Competencies:
- Bachelor’s degree in Business, Communications, Marketing, or related field.
- 5+ years of experience in customer service, call center management, or internal communications.
- Proven experience leading teams and managing multi-channel communication operations.
- Strong leadership and team management.
- Excellent verbal and written communication skills.
- Analytical ability to interpret metrics and improve performance.
- Problem-solving and escalation management.
- Cross-functional collaboration and project management.
- Customer-focused and process-oriented.
Job Description:
- Oversee centralized communication operations, including customer service, call center, and internal communication channels.
- Develop and implement strategies to ensure consistent and effective communication across all touchpoints.
- Monitor and improve call center performance, customer service quality, and response times.
- Manage communication teams, providing guidance, training, and performance evaluations.
- Handle escalated customer issues and ensure timely resolution.
- Coordinate internal communication to ensure information flows efficiently between departments.
- Design and maintain communication protocols, templates, and scripts for consistency.
- Analyze communication metrics and prepare reports to optimize customer satisfaction and operational efficiency.
- Collaborate with IT, marketing, and operations teams to implement communication tools and technologies.
- Continuously identify opportunities to enhance customer experience and streamline internal communication workflows.
Note: The Centralized Communication Manager oversees all customer service, call center, and internal communication operations to ensure consistent, efficient, and high-quality engagement. This role manages teams, implements communication strategies, and coordinates across departments to optimize workflows and customer experiences.
ဆက်သွယ်လျှောက်ထားရန် – [email protected] (email) & 09 780006307 (Viber)
