Job Qualification

• Minimum 2–3 years of experience in customer service with at least 1 year in a supervisory role.
• Strong problem-solving and conflict-resolution skills with a customer-first mindset.
• Capable of leading a team, monitoring performance, and ensuring service quality across channels (phone, chat, social media).

Job Description

• Respond to customer inquiries via phone, chat, or social media promptly and politely.
• Handle order issues, returns, and complaints with professionalism and care.
• Record and update customer interactions in the system accurately.
• Collaborate with sales, logistics, and technical teams to resolve customer needs.
• Follow service guidelines and ensure customer satisfaction at every touchpoint.