Job Title

Customer Engagement Manager – (Female – 5 Posts)

-Drive large-scale customer onboarding initiatives, ensuring a smooth and seamless integration experience.

-Collaborate with the tech team to enhance and refine the onboarding process based on user feedback and industry best practices.

-Design and conduct training sessions, workshops, and webinars to equip customers and prospects with the knowledge to utilize our platform to its fullest potential.

-Collaborate with product teams to develop user guides, FAQs, and tutorial videos.

-Design and implement engagement programs in conjunction with related departments to ensure consistent customer activity and loyalty.

-Monitor customer usage patterns and develop strategies to increase engagement and reduce churn.

-Lead, mentor, and coach a customer-facing team, ensuring they offer the highest level of service and support.

-Bachelor’s degree in Business, Marketing, or a related field. A Master’s degree is an advantage.

-A minimum of 5 years of experience in customer engagement, customer success, or a similar capacity, preferably within the e-commerce or FMCG sector.

-Proven leadership capabilities with experience managing customer-facing teams.

Strong understanding of the B2B e-commerce landscape and FMCG market in Myanmar.

-Exceptional communication and interpersonal skills.

-Proficiency in both Burmese and English.

Join Our Team